Return Policy:

72-Hour Live Chick Guarantee. If you place an order for 6 (six) or more chicks Country Egg Hatchery guarantees you will receive the number of chicks you ordered and that they will live for 72 hours after you receive them. If you have fewer live birds than you ordered within 72 hours after delivery, we will reimburse you the value of the dead birds. We do not send replacement birds. To receive your refund you must notify us of the loss within 72 hours after you receive the birds and provide an emailed photo of any dead birds. This guarantee applies only to chicks.

Minimum Order. We recommend that you order a minimum of 6 (six) day-old chicks. You can order any combination of chicks that you like, but be mindful that large breeds can knock around smaller breeds (like bantams or quail) in shipment because of the size disparity. You may order fewer than six chicks but it is not a practice we recommend, and the 72-Hour Live Chick Guarantee will not apply in these cases. We believe a half-dozen chicks is the minimum number necessary to provide warmth and cushioning for safe shipment. You, the buyer, assume the risk of loss if you order fewer than six chicks. We strongly encourage you to order the minimum to increase the health and safety of the chicks during shipping.

On rare occasions, several weeks or months after we have shipped chicks a customer will say that their chickens have developed symptoms of a disease, and the customer is certain the disease originated at our farm. Our reputation is important to our farm, and we go to extraordinary lengths to ensure our birds are disease-free. Our flocks are regularly tested and we are NPIP certified.

Lastly, but most importantly, you should know that it is very difficult to determine the origin of a disease in a chicken flock. The transmission of disease is a complex and subtle process, and even expert pathologists often struggle to identify the precise origin of a disease. If you have a flock consisting of chickens from other sources, songbirds have access to your flock, or people have visited your property after being near chickens located elsewhere, then there are potentially many different disease pathways that could cause disease in your chickens.

Payment. Full payment is due before the birds are shipped. We respect your privacy and never share or sell your personal information with any third parties.

Timing of Shipment and Order Cancellation. It is difficult to precisely predict laying rates, fertility rates, and hatch rates, especially when dealing with small numbers of very rare animals. We do our best to accurately estimate delivery dates, but it is only an estimate, and we can be wrong. We estimate your order will ship within 3 to 6 weeks, but it sometimes takes longer. Country Egg Hatchery is not a commercial hatchery, we are a small off grid farm. Thank you in advance for your patience.

If we do not ship the birds by the estimated ship date (up to 6 weeks from your order), you may cancel your order and immediately receive a full refund. If you cancel or remove birds from your order for any reason other than our inability to timely ship you will forfeit 50% of the cost of birds removed from your order. There is a lot of behind the scenes labor that goes into every single order and even more so when one is cancelled. This is a fee for that labor. Please be confident with your order before you place it. Cancellation requests must be made 4 days before your scheduled ship date (6 weeks after your order date). There are zero exceptions to this policy.

COVID-19 note: Our cancellation policy remains in effect. If you have any concerns or are unable to go to the post office, please notify us immediately so we can postpone or delay your order.